FAQ

Yes! It means we are responsible for any damage or incident related to the cleaning service our team will be providing in your home. We will do our best to address the issue of fixing any damage or replacing the broken item. Please, let us know about any irreplaceable item or collectibles you do not want for us to clean.

Yes! We are just a phone call away, locally owned and operated.

Yes! We supply all cleaning products and equipment needed to get the job done.

It’s not necessary for you to be home as long as arrangements have been made for our cleaning crew to enter your home.

A lockbox located outside around the house, garage code, we can keep a copy of your key, and so on. As long as we can lock up after we are done, it’s the way to do it!

We back our work with 100% satisfaction guaranteed. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back to re-clean at no extra cost. Our number one goal is to meet your standards.

We love your pets and know they are a member of your family. If visitors don’t make them nervous please feel free to leave them to their normal routine. We just ask that you notify our team when booking an appointment.

Payments are made after each cleaning visit. We receive cash or check properly sealed in an envelope addressed to Silva Cleaning Services. You can set up a bill payment on your bank account, and also electronically: Zelle, Venmo, Cash, and PayPal.

No problem! It’s important to give us an early notice, and we’ll do our best to accommodate your request. Last minute cancellations are subject to a $50 fee.

It will depend on what kind of agreement you made at the time you hired us. Generally speaking, the more organized, the deeper is the cleaning.

We only ask that you provide a toilet brush to ensure the utmost cleanliness and safety for your family by avoiding cross contamination. Please let our team know should you have any allergies to any chemicals. If you would prefer to use your own supplies, please let us know in advance.